Text Size:-+

The ISP vs. the Wine Blog

The company that hosts this blog (Dreamhost) just got themselves on the list for a stocking full of coal this Christmas. For the last 4 days I have been unable to publish new entries here on Vinography because... well, no one seems to know. What I DO know is that without receiving any notifications from them, my account was moved to a new server, my mail server failed and was not replaced, and for four days I've been trying to get technical support to help me, and all I've received is a single e-mail saying "everything looks fine to me." My ISP supposedly has a feature where you can request a callback within three hours for critical support issues. After four requests for such a callback, my phone hasn't rung once.

This situation also meant that I was not informed of any new comments posted to the blog, which means a number of you have commented and not received a response from me. I'm quite sorry about that. As many of you know, I like to respond to everyone who takes the time to comment.

There's a Bruce Cockburn song that pretty much captures my sentiments at the moment. It's entitled "If I Had a Rocket Launcher...."

Obviously, because you're reading this, the problem has been fixed (but not by me -- I haven't changed a thing). So someone at my ISP must have done something. But I STILL have not received an e-mail or any other communication from tech support.

It's enough to make you want to beat your head against the wall.

In any case, thank you for your patience. We now resume normal programming on Vinography.

Comments (2)

12.15.08 at 8:24 AM

We have had great success with a Go Daddy.com reseller called Wackos Web - 24 hour support via the phone to people based in the USA.

Arthur wrote:
12.15.08 at 10:05 AM

GoDaddy may not be perfect, but I have to say it sounds like your hosting provider is not as reliable as they are...

Comment on this entry

(will not be published)
(optional -- Google will not follow)

Type the characters you see in the picture above.

Buy My Book!

small_final_covershot_dropshadow.jpg A wine book like no other. Photographs, essays, and wine recommendations. Learn more.

Follow Me On:

Twitter Facebook Pinterest Instagram Delectable Flipboard

Most Recent Entries

Vinography Images: Divine Droplets Bay Area Bordeaux: Tasting Santa Cruz Mountain Cabernets US 2014 Vintage - Early, Fast, Eventful Vinography Images: Big Shadow Come Explore The Essence of Wine with Me in Healdsburg: October 30th, 2014 Vinography Unboxed: Week of October 5, 2014 Another Idiotic California Law Screws Wineries Vinography Images: Vineyard Reflections The Fake Tongue Illusion and Wine Tasting 2014 Wine & Spirits Top 100 Tasting: October 21, San Francisco

Favorite Posts From the Archives

Masuizumi Junmai Daiginjo, Toyama Prefecture Wine.Com Gives Retailers (and Consumers) the Finger 1961 Hospices de Beaune Emile Chandesais, Burgundy Wine Over Time The Better Half of My Palate 1999 Királyudvar "Lapis" Tokaji Furmint, Hungary What's Allowed in Your Wine and Winemaking Why Community Tasting Notes Sites Will Fail Appreciating Wine in Context The Soul vs. The Market 1989 Fiorano Botte 48 Semillion,Italy

Archives by Month


Required Reading for Wine Lovers

The Oxford Companion to Wine by Jancis Robinson The Taste of Wine by Emile Peynaud Adventures on the Wine Route by Kermit Lynch Love By the Glass by Dorothy Gaiter & John Brecher Noble Rot by William Echikson The Science of Wine by Jamie Goode The Judgement of Paris by George Taber The Wine Bible by Karen MacNeil The Botanist and the Vintner by Christy Campbell The Emperor of Wine by Elin McCoy The World Atlas of Wine by Hugh Johnson The World's Greatest Wine Estates by Robert M. Parker, Jr.