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12.14.2008

The ISP vs. the Wine Blog

The company that hosts this blog (Dreamhost) just got themselves on the list for a stocking full of coal this Christmas. For the last 4 days I have been unable to publish new entries here on Vinography because... well, no one seems to know. What I DO know is that without receiving any notifications from them, my account was moved to a new server, my mail server failed and was not replaced, and for four days I've been trying to get technical support to help me, and all I've received is a single e-mail saying "everything looks fine to me." My ISP supposedly has a feature where you can request a callback within three hours for critical support issues. After four requests for such a callback, my phone hasn't rung once.

This situation also meant that I was not informed of any new comments posted to the blog, which means a number of you have commented and not received a response from me. I'm quite sorry about that. As many of you know, I like to respond to everyone who takes the time to comment.

There's a Bruce Cockburn song that pretty much captures my sentiments at the moment. It's entitled "If I Had a Rocket Launcher...."

Obviously, because you're reading this, the problem has been fixed (but not by me -- I haven't changed a thing). So someone at my ISP must have done something. But I STILL have not received an e-mail or any other communication from tech support.

It's enough to make you want to beat your head against the wall.

In any case, thank you for your patience. We now resume normal programming on Vinography.

Comments (2)

12.15.08 at 8:24 AM

We have had great success with a Go Daddy.com reseller called Wackos Web - 24 hour support via the phone to people based in the USA.

Arthur wrote:
12.15.08 at 10:05 AM

GoDaddy may not be perfect, but I have to say it sounds like your hosting provider is not as reliable as they are...

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